Refund policy

Due to the personal-use and hygiene-sensitive nature of skincare products, we are unable to accept returns or exchanges for products that have been opened, used, or tampered with.

If you receive an incorrect, damaged, or defective product, please contact our customer support promptly after receiving your order and provide your order details along with clear photos/videos of the product and packaging.

Once the issue has been reviewed and approved by our team, an appropriate replacement or resolution will be provided.

Products must remain in their original packaging and condition to be eligible for an approved return or exchange.

Returns or exchanges due to personal preference, change of mind, or incompatibility with an individual's skin are not accepted.